Medical Records Request Specialist

Employment Type: Full-Time
Location: Remote
Apply here: https://operationsarmy.com/application

About the Role

The Medical Records Request Specialist is responsible for actively requesting medical records from healthcare providers and ensuring those requests are followed through to completion. This role focuses on provider outreach, follow-ups, and managing outstanding requests—not document intake or basic processing.

You will handle multiple open requests at a time, track progress, and work directly with provider offices to resolve delays or rejections.

Key Responsibilities

Medical Records Request Submission

Submit medical record requests via provider portals, fax, email, or other approved methods
Research and follow provider-specific submission requirements
Ensure all request packets are complete before submission

Provider Follow-Up & Escalation

Perform regular follow-ups with provider offices regarding pending requests
Track aging requests and prioritize based on turnaround targets
Handle rejections, resubmissions, and missing requirements
Escalate unresponsive providers according to SOPs

Tracking & Documentation

Maintain accurate status updates for each request
Document follow-up activity and provider responses
Ensure received records are logged and routed properly

Operational Discipline

Adhere strictly to retrieval workflows and timelines
Identify recurring provider issues and flag them for review

What You Bring

Experience requesting medical records from providers
Familiarity with ROI/HIM workflows
Comfort with outbound follow-up and persistence-based tasks
Strong organization and attention to detail
Experience with tools like ChartSwap, Datavant, MRO, CIOX, or Sharecare is a plus