Mandarin Voice Customer Service Representative

Qualified applicants will be contacted via email regarding the next steps in the hiring process.

We are seeking a professional Mandarin-speaking Voice Customer Service Representative to support customer interactions, communication projects, and AI-related initiatives. The ideal candidate possesses excellent verbal communication skills, a clear speaking voice, and the ability to engage naturally with customers while maintaining a high level of professionalism.

Responsibilities

• Handle customer interactions in Mandarin via voice-based platforms.
• Communicate clearly, professionally, and courteously.
• Follow scripts, guidelines, and communication protocols when required.
• Accurately document interactions and feedback.
• Maintain high-quality customer service standards.
• Meet performance goals and project deadlines.

Requirements

• Native Mandarin speaker.
• Excellent verbal communication and interpersonal skills.
• Clear pronunciation and professional speaking voice.
• Strong listening and problem-solving abilities.
• Reliable internet connection and a quiet work environment.
• Ability to work independently and follow instructions.

Nice to Have

• Previous customer service, call center, support, or communication experience.
• Experience with CRM systems and customer support tools.
• Familiarity with AI, language, or localization projects.

Qualified applicants will be contacted via email regarding the next steps in the hiring process.