Medical Document / Records Retrieval Specialist | Makati City | REMOTE

  • Makati City, Metro Manila, Philippines
  • Full-Time
  • Remote
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Job Description:

Medical Document / Records Retrieval Specialist

Full-Time | Fully Remote

Apply: https://operationsarmy.com/application

Job Overview

The Medical Document / Records Retrieval Specialist is responsible for obtaining, tracking, and managing medical records from healthcare providers, hospitals, clinics, and other medical facilities. This role ensures accurate, timely, and HIPAA-compliant retrieval of patient records to support billing, legal, insurance, or healthcare operations.

Key Responsibilities

  • Request medical records via phone, fax, email, portals, or mail
  • Follow up with healthcare facilities to ensure timely submission of records
  • Track record requests and maintain accurate status updates in CRM or tracking systems
  • Review received documents for completeness and accuracy
  • Organize, upload, and index records into internal systems
  • Ensure compliance with HIPAA and data privacy regulations
  • Communicate with clients, providers, and internal teams regarding record status
  • Escalate delayed or incomplete requests as needed
  • Maintain detailed documentation of all communications and follow-ups

Required Qualifications

  • At least 1–2 years of experience in medical records retrieval, healthcare administration, or related field
  • Strong understanding of HIPAA and medical record confidentiality
  • Excellent verbal and written English communication skills
  • Experience handling US healthcare providers (preferred)
  • High attention to detail and strong organizational skills
  • Ability to multitask and manage high-volume requests
  • Proficient in CRM systems, EMR/EHR platforms, and Google Workspace or MS Office

Preferred Skills

  • Experience working with insurance companies, personal injury law firms, or medical billing teams
  • Familiarity with medical terminology
  • Experience with fax management systems and provider portals
  • Background in remote or work-from-home setup

Key Competencies

  • Persistence and follow-through
  • Strong time management
  • Professional phone etiquette
  • Problem-solving skills
  • Data accuracy and compliance mindset

Apply: https://operationsarmy.com/application