Job description

Chief of Staff / Business OperationsChief of Staff / Business Operations Lead (Remote, Generalist Operator — ex-Consulting preferred)

Location / Schedule

Must have 4+ hours overlap with U.S. Eastern Time (ET), with flexibility for key meetings.

Apply here: https://operationsarmy.com/application

Why this role exists

Were scaling OpsArmy and building an execution engine that can grow into a broader platform. The CEO needs a high-agency operator who can take messy problems, create clarity, and drive execution across teams—fast.

This role is designed to be a force multiplier: part strategy, part operations, part project/program management.

What you'll do (core responsibilities)

1) Run the company operating cadence

Build and manage weekly priorities, KPI tracking, and follow-up discipline
Create lightweight systems: meeting agendas, decision logs, action items, owners, deadlines
Keep teams aligned and execution moving without things slipping through cracks

2) Own cross-functional projects end-to-end

Lead initiatives across operations, recruiting, customer success, finance, and internal tooling
Examples: improving hiring funnel, onboarding process, QA and delivery workflows, client retention playbooks, margin improvement initiatives
Coordinate stakeholders, unblock issues, and ensure delivery on time

3) Be the CEOs right hand on execution + analysis

Turn goals into plans (milestones, risks, dependencies, resourcing)
Draft clear memos, updates, and recommendations
Bring structure to ambiguous decisions and propose the best path forward

4) Build documentation and scalable processes

Create SOPs, templates, and playbooks so execution becomes repeatable
Implement continuous improvement loops (postmortems, root-cause fixes, prevention)

What success looks like (first 60–90 days)

Weekly execution rhythm is tight: priorities are clear, owners accountable, and deadlines met
A simple KPI dashboard exists and is used weekly (sales, retention, delivery, hiring)
2–4 critical workflows are documented and improved measurably
CEO time is protected and shifted toward high-leverage work (strategy, deals, key hires)

Ideal candidate profile

Your'e a sharp generalist who can think like a consultant and execute like an operator.

Required

2+ years in consulting, business operations, project/program management, or ops leadership (or equivalent)
Extremely high ownership and initiative (you dont wait to be told)
Strong writing and communication in English
Ability to manage multiple workstreams and drive stakeholders
Comfort with basic data analysis (spreadsheets, dashboards, KPI tracking)

Nice to have

Experience in a fast-paced startup or services business
Familiarity with tools like Notion, Airtable, Google Sheets, Slack, Asana/Jira, Zapier/Make
Basic understanding of automation/AI workflows (not required, but a plus)

Working style

Remote, async-friendly, high accountability
Direct feedback, fast iteration, and clear standards
Measured on outcomes, reliability, and impact